Language 
Contact Us
Please feel free to ask and our team will answer shortly.
Send Us Your Message
Contact Us
We will get back to you as soon as possible
Please try again later
PT. GENESIS GEMILANG FUTURES
SOHO CAPITAL OFFICE BUILDING
Lt. 16 Unit 1608-09, Jl. Letjen S. Parman Kav. 28,
Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, Indonesia
Jakarta 11470
Disclaimer:
Futures trading is very high-risk and not suitable for everyone. Make sure that you fully understand these risks before placing a trade. Futures trading is a leveraged financial product and can cause your losses to exceed your initial deposit. You must be prepared when all your funds run out. We recommend to study the mechanism of its transactions, futures trading requires special knowledge and understanding. You must make the transaction yourself, all risks that will arise as a result of the transaction will be entirely your responsibility.
Privacy Policy: PT. Genesis Gemilang Futures requires personal information for parties who will register demos and live accounts for internal purposes. PT. Genesis Gemilang Futures and its employees are obliged to maintain the confidentiality of such information and will not provide it to any party. But if required by law, PT. Genesis Gemilang Futures can provide such information to the authorities.
All Rights Reserved | PT. Genesis Gemilang Futures
Send Your Message
We will get back to you as soon as possible
Please try again later
PT. GENESIS GEMILANG FUTURES
SOHO CAPITAL OFFICE BUILDING
Lt. 16 Unit 1608-09, Jl. Letjen S. Parman Kav. 28,
Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, Indonesia
Jakarta 11470
-
Online Complaints
- For customer complaints, they can contact the Compliance Division related to the complaint or request information related to the customer handling process through the Hotline: (+62)21-50217216
- Customers who submit complaints by coming directly to the office, we are ready to help and explain the customer complaint procedures as regulated in the Company's Standard Operating procedures.
- Customers can also submit complaints via email: pengaduan@genesis.co.id
- The procedure for complaints is carried out by registering / registering at the link: pengaduan.bappebti.go.id
- The Customer is required to create a complaint account first by filling in personal data and information.
- When uploading a complaint registration, the customer is required to prepare at least documents:
- Self Identity.
- A clear description of the complaint.
- Proof of customer transfer.
- Valid power of attorney with a stamp (if authorized).
Disclaimer: Futures trading is very high-risk and not suitable for everyone. Make sure that you fully understand these risks before placing a trade. Futures trading is a leveraged financial product and can cause your losses to exceed your initial deposit. You must be prepared when all your funds run out. We recommend to study the mechanism of its transactions, futures trading requires special knowledge and understanding. You must make the transaction yourself, all risks that will arise as a result of the transaction will be entirely your responsibility.
Privacy Policy: Futures trading is very high-risk and not suitable for everyone. Make sure that you fully understand these risks before placing a trade. Futures trading is a leveraged financial product and can cause your losses to exceed your initial deposit. You must be prepared when all your funds run out. We recommend to study the mechanism of its transactions, futures trading requires special knowledge and understanding. You must make the transaction yourself, all risks that will arise as a result of the transaction will be entirely your responsibility.
All Rights Reserved | PT. Genesis Gemilang Futures