ISO 9001:2015

Certified Quality Management

Ensuring consistent service excellence, compliance, and client trust in every transaction.

2024-1-0497

Certification & Verification

Recognized certification and accreditation supporting our quality management system.

TÜV SÜD Certification

Certified ISO 9001:2015
quality management system.

Accredited under
Komite Akreditasi
Nasional standards

LSSM-019-IDN

Certificate Verification

Scan the QR code to
verify the certification
details.

Our Quality Policy

Genesis Gemilang Futures is committed to delivering reliable brokerage services through standardized work processes, effective resource management, and continuous evaluation in order to achieve customer satisfaction.

Our quality management system supports operational excellence, service consistency, and regulatory compliance while promoting a culture of continuous improvement across the organization.


Digital Target

Target on Quality

SMART

Our quality objectives are based on the SMART framework to ensure measurable progress, operational consistency, and continuous improvement.

S

Specific

Quality targets are clearly defined and focused on measurable outcomes.

M

Measurable

Performance is evaluated through trackable indicators and clear benchmarks.

A

Achievable

Objectives are designed to be realistic, practical, and attainable.

R

Relevant

Every target supports service quality, compliance, and operational priorities.

T

Time-bound

Each objective follows a clear timeframe to encourage timely achievement.

Supporting better service quality, customer satisfaction, and process efficiency.


✦

Improved Service Quality

Standardized procedures improve consistency and reliability across operations.

❤

Customer Satisfaction

Clear quality standards help deliver better experiences for clients.

◌

Process Efficiency

 

Well-defined workflows reduce errors and support smoother operations.

✓

Regulatory Compliance

Structured processes support alignment with applicable regulations and standards.

Steps in ISO Certification

1

Business Analysis & Assessment

Initial evaluation of current business processes, operational readiness, and quality management requirements by an ISO consultant.

2

Documentation of Operational Flow

Development and organization of documented procedures, process flows, and supporting records aligned with ISO quality standards.

3

Implementation of ISO-Based Procedures

Application of standardized procedures across relevant departments to improve consistency, control, and service execution.

4

Certification Audit

Final assessment by the certification body to verify compliance, documentation completeness, and implementation effectiveness.

Implementing ISO 9001 in a Brokerage Company

Improved Customer Satisfaction

Quality-focused processes support more consistent service delivery, helping clients experience better reliability, responsiveness, and operational trust.

Enhanced Process Efficiency

Structured procedures improve coordination across teams, reduce duplication, and support smoother workflows in daily business operations.

Better Risk Management

Clear internal controls help identify, manage, and reduce operational risks before they affect service quality or business stability.

Increased Marketability

International certification strengthens market confidence, enhances credibility, and supports a stronger professional image for the company.

Continuous Improvement

Regular evaluation and standardized review cycles support ongoing improvement, helping the organization maintain service quality and operational excellence over time.

Operational Impact

Significant Effects on Business Operations

ISO 9001 establishes structured processes that enhance reporting clarity, strengthen risk control, improve efficiency, and ensure alignment with regulatory standards.

Improved Financial Reporting

Standardized processes improve accurate and transparent financial reporting across operations.

Cost Efficiency

Streamlined workflows help reduce unnecessary operational costs and improve the use of internal resources.

Business operation chart illustration
Standardized Workflow
Better Control

Risk Management

Better process visibility enables earlier identification and stronger control of financial and operational risks.

Regulatory Compliance

ISO-based controls strengthen regulatory alignment and reduce compliance-related exposure.

Technology Impact

Significant Effects on Technology Area

ISO 9001 supports stronger technology operations through better data protection, structured IT governance, improved service responsiveness, and greater system efficiency.

Technology Control

Enhanced Data Security

Standardized controls strengthen data handling, system protection, and the integrity of critical operational information.

System Performance

System Efficiency

Streamlined IT processes help reduce downtime, simplify maintenance, and support more efficient system performance.

Secure Systems
Better Governance
Technology operations improvement illustration
Operational Oversight

Better IT Governance

ISO-driven procedures improve oversight, consistency, and control across day-to-day technology operations.

Service Reliability

Improved Customer Support

Better workflows and system consistency contribute to faster response times and more reliable service support.

ISO 9001 badge

Genesis has implemented ISO 9001, a globally recognized certification benchmark, to ensure the highest standards of excellence, efficiency, and customer satisfaction.

Quality Commitment

Trade with a Broker Committed to Quality

Experience brokerage services backed by recognized quality management standards.

PT. GENESIS GEMILANG FUTURES

SOHO CAPITAL OFFICE BUILDING

Lt. 16 Unit 1608-09, Jl. Letjen S. Parman Kav. 28,

Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, Indonesia

 Jakarta 11470

CONTACT US

PT. GENESIS GEMILANG FUTURES

Soho Capital 1608-1609

Jl. Letjen S. Parman Kav. 28,

Podomoro City, Indonesia, Jakarta 11470


PT Genesis Gemilang Futures is fully authorized and regulated by the Indonesian Commodity Futures Trading Regulatory Agency (BAPPEBTI) under Law No. 10 of 2011 on the Trading of Commodity Futures (License No.: 02/BAPPEBTI/SI/11/2022).

Disclaimer: Trading leveraged products involves a significant risk of losing money. It is crucial that you carefully consider whether you understand the nature of the products you trade or invest in and assess whether the associated risks are acceptable to you. Please be aware that trading and investing involve the potential loss of your capital. Past performance is not indicative of future results. It is your responsibility to ensure that you make an informed decision regarding your trading and investment activities with Genesis. If you are uncertain about whether investing is suitable for you, we strongly recommend seeking independent advice.


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