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PT. GENESIS GEMILANG FUTURES

SOHO CAPITAL OFFICE BUILDING

Lt. 16 Unit 1608-09, Jl. Letjen S. Parman Kav. 28,

Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, Indonesia

 Jakarta 11470

  • Online Complaints

    1. For customer complaints, they can contact the Compliance Division related to the complaint or request information related to the customer handling process through the Hotline: (+62)21-50217216
    2. Customers who submit complaints by coming directly to the office, we are ready to help and explain the customer complaint procedures as regulated in the Company's Standard Operating procedures.
    3. Customers can also submit complaints via email: pengaduan@genesis.co.id
    4. The procedure for complaints is carried out by registering / registering at the link: pengaduan.bappebti.go.id
    5. The Customer is required to create a complaint account first by filling in personal data and information.
    6. When uploading a complaint registration, the customer is required to prepare at least documents:
    • Self Identity.
    • A clear description of the complaint.
    • Proof of customer transfer.
    • Valid power of attorney with a stamp (if authorized).

Disclaimer: Futures trading is very high-risk and not suitable for everyone. Make sure that you fully understand these risks before placing a trade. Futures trading is a leveraged financial product and can cause your losses to exceed your initial deposit. You must be prepared when all your funds run out. We recommend to study the mechanism of its transactions, futures trading requires special knowledge and understanding. You must make the transaction yourself, all risks that will arise as a result of the transaction will be entirely your responsibility.

Privacy Policy: Futures trading is very high-risk and not suitable for everyone. Make sure that you fully understand these risks before placing a trade. Futures trading is a leveraged financial product and can cause your losses to exceed your initial deposit. You must be prepared when all your funds run out. We recommend to study the mechanism of its transactions, futures trading requires special knowledge and understanding. You must make the transaction yourself, all risks that will arise as a result of the transaction will be entirely your responsibility.

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