Complaints

COMPLAINTS

We highly appreciate your feedback and treat your concerns with the utmost importance. Your satisfaction is our foremost priority, and we are fully dedicated to promptly and professionally addressing any issues you may have. Your valuable input continuously guides us in improving our services to better meet your expectations.


To facilitate the submission of complaints, we provide various convenient channels:

  1. Email: You can submit your complaints via email to pengaduan@genesis.co.id.
  2. Hotline: Our Compliance Division is readily available to assist you. You can reach them through our hotline at (+62)21-50217216.
  3. Office Visit: You are welcome to visit our office in person, where our team will guide you through our company's Standard Operating Procedure to address your concerns effectively.
  4. Online Submission to BAPPEBTI: For complaints to BAPPEBTI, please follow these steps:

        Step 1: Create a complaint account

                     at pengaduan.bappebti.go.id.

        Step 2: Provide your personal information as required.

        Step 3: Upload your complaint along with the following documents and  information:

                     i. Identification Document

                     ii. A clear and comprehensive description of your complaint

                     iii. Supporting evidence for your complaint

                     iv. Valid Power of Attorney with stamp (if applicable)


Feel free to utilize these channels to voice your concerns. Our dedicated team is committed to assisting you promptly and ensuring that your feedback receives the attention it deserves. Should you have any further inquiries or feedback, please do not hesitate to contact us.

We sincerely value your feedback and take your concerns and dissatisfaction seriously. Your satisfaction is our top priority, and we are fully committed to addressing any issues you may have in a prompt and professional manner. We constantly strive to enhance our services based on your valuable input.


To ensure a smooth process for submitting your complaints, we offer multiple channels for your convenience:

  1. Email: You can submit your complaints via email to pengaduan@genesis.co.id.
  2. Hotline: Our Compliance Division is readily available to assist you. You can reach them through our hotline at (+62)21-50217216.
  3. Office Visit: You are welcome to visit our office in person, where our team will guide you through our company's Standard Operating Procedure to address your concerns effectively.
  4. Online Submission to BAPPEBTI: If you prefer to submit your complaint to BAPPEBTI, please follow these steps:

        Step 1: Create a complaint account

                     at pengaduan.bappebti.go.id.

        Step 2: Provide your personal information

        as required.

        Step 3: Upload your complaint along with

                     the following documents and

                     information:

                     i. Identification Document

                     ii. A clear and

                        comprehensive description

                        of your complaint

                     iii. Supporting evidence for your

                         complaint

                     iv. Valid Power of Attorney

                         with stamp (if applicable)


We encourage you to utilize these channels to voice your concerns. Our dedicated team is here to assist you and ensure that your complaints are handled with the utmost care and attention. Please feel free to contact us if you have any further inquiries or feedback.

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PT. GENESIS GEMILANG FUTURES

SOHO CAPITAL OFFICE BUILDING

Lt. 16 Unit 1608-09, Jl. Letjen S. Parman Kav. 28,

Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, Indonesia

 Jakarta 11470

CONTACT US

PT. GENESIS GEMILANG FUTURES

Soho Capital 1608-1609

Jl. Letjen S. Parman Kav. 28,

Podomoro City, Indonesia, Jakarta 11470


support@genesis.co.id

DISCLOSURE

PT Genesis Gemilang Futures is fully authorized and regulated by the Indonesian Commodity Futures Trading Regulatory Agency (BAPPEBTI) under Law No. 10 of 2011 on the Trading of Commodity Futures (License No.: 02/BAPPEBTI/SI/11/2022).

Disclaimer: Trading leveraged products involves a significant risk of losing money. It is crucial that you carefully consider whether you understand the nature of the products you trade or invest in and assess whether the associated risks are acceptable to you. Please be aware that trading and investing involve the potential loss of your capital. Past performance is not indicative of future results. It is your responsibility to ensure that you make an informed decision regarding your trading and investment activities with Genesis. If you are uncertain about whether investing is suitable for you, we strongly recommend seeking independent advice.


Privacy Policy: PT. Genesis Gemilang Futures requires personal information for parties who will register demos and live accounts for internal purposes. PT. Genesis Gemilang Futures and its employees are obliged to maintain the confidentiality of such information and will not provide it to any party unless required by law.


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All Rights Reserved | PT. Genesis Gemilang Futures


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