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Apabila membutuhkan bantuan, Anda dapat menghubungi kami pada jam operasional di hari Senin - Jumat pukul 07.00 - 22.00 WIB.
(+62)21-50100572
support@genesis.co.id
Soho Capital 1608-1609, Jl. Letjen S Parman Kav 28 Podomoro City Jakarta 11470

Operational Hours : 24 Jam

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LICENSES

BAPPEBTI

No. 2/BAPPEBTI/SI11/2022

BBJ

No. SPAB - 180/BBJ/06/22 

KBI

No. 10/AK-KBI/VII/2022

PT. GENESIS GEMILANG FUTURES

SOHO CAPITAL OFFICE BUILDING

Lt. 16 Unit 1608-09, Jl. Letjen S. Parman Kav. 28,

Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Jakarta Barat, Indonesia

 Jakarta 1147

  • Whistleblower

    1. Untuk pengaduan nasabah dapat menghubungi Divisi Compliance terkait dengan pengaduan yang dilakukan atau meminta informasi terkait proses penanganan nasabah melalui Hotline: (+62)21-50217216
    2. Nasabah yang menyampaikan Pengaduan dengan datang langsung ke kantor, kami siap membantu dan menjelaskan prosedur pengaduan nasabah sebagaimana di atur dalam prosedur Operasional Standar Perusahaan.
    3. Nasabah dapat pula menyampaikan pengaduan melalui email: pengaduan@genesis.co.id
    4. Tata cara pengaduan dilakukan dengan pendaftaran / registrasi pada link: pengaduan.bappebti.go.id
    5. Nasabah wajib membuat akun pengaduan terlebih dahulu dengan melakukan pengisian data dan informasi pribadi.
    6. Pada saat mengunggah registrasi pengaduan, nasabah wajib menyiapkan dokumen-dokumen paling sedikit:

    • Identitas diri.
    • Uraian pengaduan secara jelas.
    • Bukti Transfer nasabah.
    • Surat kuasa sah bermaterai (apabila dikuasakan)

Risk Warning: Futures and Derivatives trading are high risk. Do not invest with money you cannot afford to lose. An investment in Spot FX and other Futures products carries a high degree of risk to the investor and for reasons including those stated herein, you may lose more than or all your initial investment amount.


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The Company collects certain personal data in order that it may meet the needs of its customers through the efficient provision of services. By collecting certain personal data, the Company is able to monitor and improve the services which are offered to its existing and potential customers.



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